Dilillo Industries Llc
Customer Service & Office Support Representative
Full Time • Harrisonville
Benefits:
- Telehealth
- Paid time off
- Wellness resources
Location: On Site
Employment Type: Full Time - 36 - 40 hours a week
Reports To: Owner / Office Manager
Employment Type: Full Time - 36 - 40 hours a week
Reports To: Owner / Office Manager
About Us
We are a growing, locally owned lawn care company committed to providing reliable, high-quality service and building long-term relationships with our customers. Our team is small, collaborative, and hands-on, and we’re looking for a friendly, organized Customer Service & Office Support Representative to help keep our office running smoothly and our customers happy.
Position Summary
The Customer Service & Office Support Representative serves as the primary point of contact for customers while assisting with a variety of administrative and office duties. This role is ideal for someone who enjoys multitasking, problem-solving, and being a key support person in a small business environment. You’ll play a vital role in customer satisfaction, scheduling, communication, and day-to-day office operations.
Key Responsibilities
Customer Service
- Answer incoming phone calls, emails, and messages in a professional and friendly manner
- Assist customers with service inquiries, scheduling, pricing questions, and general support
- Resolve customer concerns or complaints promptly and escalate when necessary
- Maintain accurate customer records and notes in company systems
- Follow up with customers to ensure satisfaction and service completion
Scheduling & Coordination
- Schedule and reschedule lawn care services efficiently
- Coordinate with field crews to ensure accurate daily routes and job details
- Communicate schedule changes, weather delays, or service updates to customers
Office & Administrative Support
- Assist with invoicing, payments, and basic billing inquiries
- Enter and update data in CRM, scheduling, or accounting software
- Prepare basic reports, job lists, or service summaries as needed
- File documents and maintain organized digital and physical records
- Support the owner or management with general administrative tasks
Additional Duties
- Assist with marketing or customer outreach efforts (reminder calls, emails, reviews, etc.)
- Help onboard new customers and explain service options
- Perform other office-related tasks as assigned to support business operations
Qualifications & Skills
- High school diploma or equivalent (additional education a plus)
- Previous customer service or office experience preferred
- Strong verbal and written communication skills
- Excellent organization and time-management abilities
- Comfortable using computers, phones, and office software
- Ability to multitask and adapt in a fast-paced, small-business setting
- Friendly, dependable, and professional demeanor
Preferred Experience
- Experience in home services, landscaping, or lawn care industries
- Familiarity with CRM, scheduling, or invoicing software
- Basic bookkeeping or administrative experience
Compensation: $18.00 - $21.00 per hour
(if you already have a resume on Indeed)